Open tickets
47
SLA compliance
94%
Avg CSAT
4.6
First response
22m
Ticket creation & assignment
| ID | Subject | Customer | Channel | Assignee | Priority | SLA | |
|---|---|---|---|---|---|---|---|
| #8841 | Login failure after SSO | Acme Corp | J. Park | High | 2h left | Escalate | |
| #8839 | Invoice PDF missing | Vertex Labs | Portal | S. Ali | Medium | On track | Suggest article |
| #8835 | Chat bot handoff | Guest | Chat | Unassigned | Low | New |
SLA tracking
Policy tiers: Platinum 1h / Gold 4h / Silver 8h.
94%
3 at risk · 1 breached (auto-escalated)
View breachesEscalation queue
Tier 2 → Engineering · SSO team notified
Resolved · Manager review complete
CSAT
Post-resolution surveys — last 30 days.
CSAT reportKnowledge base
Reset SSO credentials
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Draft · Review by support lead
Multi-channel support
Email, chat, and customer portal — unified inbox.